Born
in the year 1978 in Petaling Jaya, Malaysia, Mac Chung Lynn is currently the
CEO of Nando’s Malaysia. She
had her primary and secondary education in Methodist Primary School, the Garden
School, and a boarding school in England. Afterward, she moved to London to
study architecture at the University of Wales, in Cardiff. While
studying at Wales, she was a customer of the Nando’s eatery; a South African
food chain, she loved their menu and was always there to eat. On one occasion
her father visited and they went to the Nando’s for their lunch. Having tasted
their meal, he loved the hot peri-peri sauce and requested to speak with the
manager. A
few months later Mac got a call from her dad with a proposal to run the Nando’s
branch in her home country Malaysia. It sounded strange, she was an architect
who just got certified with only a two-year work experience in her field of
study. Food business was not the family business line, her father was into
constructions and he owned a construction company called Muhibbah Engineering
(M) Bhd. Mac wondered what she would do with a food company, but after thinking
about it, she decided to take the offer. At
the time in Malaysia, women were not given room for top executive positions
coupled with the fact that
Mac was 24 years old but she had her mind made up to
strive and survive in the business. She
packed her stuff and headed home in 1998 to Malaysia in order to open her
country’s version of Nando’s restaurant in Bangsar. Back
in Malaysia, the people loved it, consumers trooped in and out of Nando’s with
the desire to eat a good meal. Asides every food they sold, their customers
were totally in love with their well-spiced grilled chicken which was not
gotten from anywhere else but Nando’s.
The
joy of meeting people’s need by making them satisfied and having to add value
in the society, filled Mac’s heart that she forgot about architecture and
dwelled completely on the food business.
As
the consumer demand increase with good testimonies about how they felt with the
existence of the eatery, improvements were made in style and routine to meet
customer needs. At
some point, the eatery changed from being a quick, self-service restaurant to a
casual dining outlet that offers full table service.
Currently,
Nando’s Malaysia has become a household name, best amongst others in the
country. After gaining grounds in Malaysia with about 69 outlets scattered
across the country, they moved to Singapore to start up Nando’s over there.
Becoming
an entrepreneur has groomed her to stand in the face of any challenges and
tackle it until there is a solution.
Mac
is a happily married woman and a mother of three children, she and her family
are based in Malaysia.
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